Cancellation Policy

1. Cancellation Period: Requests for cancellations must be made in writing or via email at least 14 days prior to the scheduled start date of the portrait creation process. The start date refers to the agreed-upon date when the artist begins working on the portrait. a. Cancellations made within the first 24 hours will be eligible for a full refund. b. Cancellations made after the specified cancellation period is non-refundable, as the artist would have already invested time and resources into the creation process. 2.Payment terms: Deposit Due at time of booking desired date. 2nd payment must be made prior to shipping all products for services. Remaining amount must be paid in full at the time of the event. Date Changes: In the event you need to change the date of your event a $100 non-refundable deposit is required. To inquire and qualify for our 30-day payback terms, join our loyalty awards program. Sign up here 3. Paint Party Deposit Policy: 1st Deposit is due to reserve your requested booking. 2nd deposit is required for all painting kits to ship. 4. Modifications: For custom paint portrait orders: Please contact us as soon as possible. We will do our best to accommodate your request, depending on the progress of the artwork and the feasibility of the modifications. 5. Artist's Discretion: In exceptional circumstances, such as unforeseen events or artist unavailability, the artist reserves the right to cancel an event or order. In such cases, a refund will be provided, and we will make every effort to assist you in finding an alternative solution. 6. Communication: All cancellation requests must be sent in writing or via email to nvcreativearts@gmail.com We kindly ask that you provide your order details, including the order number and your contact information, to facilitate the cancellation process. Please note that this cancellation policy is subject to change without prior notice. We recommend reviewing it before placing your order and contacting us if you have any questions or concerns. We appreciate your understanding and cooperation. Our goal is to provide you with a seamless and satisfactory experience throughout the custom paint party/portrait process. Thank you for your trust in our artistic services.

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