Can Kids Attend to Paint Parties?

Of course – kids come with their parents, grandparents, etc, all the time and they have a blast. Children under 13 years old must be accompanied by an adult. If you want more information about our kids’ parties, contact us at info@nvcreativearts.com​

What is the bad weather policy?

At NV Creations, the safety of our guests and instructors is our top priority. In the event of extreme weather conditions such as hurricanes, blizzards, and more, we take necessary precautions to ensure everyone's well-being. We consult with neighboring businesses to assess the situation and make a decision regarding the cancellation of the session.

For public sessions, if we decide to cancel, we promptly notify all guests who have signed up in advance via email and text. If the session remains open but you are unable to attend due to distance or personal comfort, we kindly request that you send us an email at least 24 hours before the start of the session. In such cases, we are happy to issue a 30-day store credit for future use. We understand that providing a full 24 hours' notice may not always be possible, so we do require a minimum of 5 hours' notice. Please note that failure to provide the required notice will result in the forfeiture of funds and/or credit.

For private parties, if we need to close due to inclement weather, we will promptly contact the party organizer to inform them of the situation. If the session remains open but your group is unable to attend due to weather conditions, please reach out to us via email. We will gladly reschedule your event to a date within the next 90 days. However, please note that groups opting to reschedule with more than 5 days' notice or less than 24 hours' notice due to weather will incur a facility fee of $125.

Our goal is to ensure the safety and satisfaction of all our guests while providing an enjoyable and memorable experience.

Cancellation Policy

Events cancelled less than 14 days prior to their scheduled event will not have the option to reschedule and will forfeit the entire cost of the event. We have a firm no refund policy, and only one reschedule will be allowed. 

NV Creations reserves the right to cancel events for any reason. Registrants will be notified prior to the event’s start time and refunds will be processed accordingly.

All cancellations for Onsite private events and virtual events must be handled through  by emailing info@nvcreativearts.com, or calling 508-797-7973. If you have questions or concerns regarding an event, please contact us within 48 hours so we can better assist you. 

What If Im Running Late?

Painting begins promptly at scheduled start time, we recommend that you arrive 15 – 30 minutes prior to the session start time to get settled. If you arrive after the session start time, please note we will not be able to assist you with catching up. This may result in an incomplete painting. We do not offer a refund or a reschedule in the event that you are late for your session.

I left something behind, when can I pick it up?

NV Creations is not responsible for lost or stolen items. Please be sure to collect all personal belongings. Contact the organizer to determine the best time to pick up your belongings.

Please be advised any painting left behind are discarded at the end of the session.

Can I come to an event without reserving a seat in advance?

Walk-ins are welcome, but we strongly recommend making a reservation online by purchasing seats in advance. If a session is sold out, we will not be able to accommodate your group. If there are available seats, they are first come, first served.

Refund Policy

Events cancelled less than 48 hours prior to their scheduled time will not have the option to reschedule and will forfeit the entire cost of the event.

*Virtual events require 2 weeks lead time to allow for shipping

Virtual events – There is a firm no refund policy on Virtual events booked with NV Creations. If you need to cancel the event more than 48 hours prior to the scheduled time, we will reschedule your event within sixty (60) days or you can switch to an On-site private event, pending availability, but such changes will incur an additional $125 reschedule fee, cost difference (if any) between the events, and either returning the unopened kit to the studio or being charged $30 for the cost of the kit. Events cancelled less than 48 hours prior to their scheduled time will not have the option to reschedule and will forfeit the entire cost of the event.

On-site paint party events (events held at your venue) – NV Creations has a firm no refund policy, we require one week notice (7 business days) to reschedule an onsite event, such changes will incur a $250 fee. The new event date must fall within 90 days from the original date. The fee will be charged at the time of providing the new date.A $250 rescheduling fee will be charged at the time of rescheduling.